Refund policy

BY AGREEING TO ACCESS AND USE mqwe.in (the “SITE”), YOU AGREE TO BE BOUND BY THE TERMS CONTAINED IN THIS POLICY WITHOUT MODIFICATION. IF YOU DO NOT AGREE TO THE TERMS CONTAINED IN THIS POLICY, YOU ARE ADVISED NOT TO TRANSACT ON mqwe.in.

PLEASE NOTE THAT WE MAY FROM TIME TO TIME CHANGE THE TERMS OF THE POLICY THAT GOVERN YOUR RETURN, REFUND OR CANCELLATION OF AN ORDER FOR PRODUCTS ON mqwe.in.  EVERY TIME YOU WISH TO USE THE SITE, PLEASE CHECK THE POLICY TO ENSURE YOU UNDERSTAND THE TERMS AND CONDITIONS THAT APPLY AT THAT TIME.

 

CANCELLATIONS

* FOR ALL PRODUCTS

CANCELLATION REQUESTS WILL BE ACCEPTED BY MQWE ONLY IF THE REQUEST IS MADE WITHIN 1 HOUR OF PLACING THE ORDER ON OUR WEBSITE. NO CANCELLATION REQUESTS WILL BE ACCEPTED POST 1 HOUR OF PLACING THE ORDER ON OUR WEBSITE (mqwe.in). TO AVOID THE INCONVENIENCE CAUSED BY THE PROCESS OF ORDER CANCELLATION, WE ADVISE YOU TO PLACE AN ORDER ON OUR SITE AFTER BEING COMPLETELY CERTAIN OF YOUR PURCHASE. 

IF THE CANCELLATION REQUEST IS APPROVED BY MQWE, YOUR REFUND WILL BE PROCESSED BACK TO YOUR ORIGINAL PAYMENT METHOD EQUIVALENT TO THE SELLING/MRP AMOUNT. WE ALSO OFFER THE OPTION OF STORE CREDIT; HOWEVER, THIS IS PROVIDED ONLY UPON CUSTOMER REQUEST. AFTER YOUR CANCELLATION IS APPROVED, YOU WILL RECEIVE AN EMAIL FROM MQWE ASKING WHETHER YOU WOULD PREFER A REFUND TO YOUR ORIGINAL PAYMENT METHOD OR STORE CREDIT. IF YOU WISH TO RECEIVE STORE CREDIT, YOU MUST REPLY TO THAT EMAIL REQUESTING THE SAME. YOU WILL ALSO RECEIVE A CONFIRMATION EMAIL WITHIN 24-72 HOURS OF ACCEPTING YOUR CANCELLATION REQUEST, INCLUDING DETAILS OF YOUR REFUND OR STORE CREDIT, AS APPLICABLE.

NOTE: IF A CANCELLATION REQUEST FOR A CASH ON DELIVERY (COD) ORDER IS ACCEPTED, NO REFUND TO THE ORIGINAL PAYMENT METHOD OR STORE CREDIT WILL BE ISSUED FOR THE SELLING/MRP AMOUNT. 

 

HOW DO I CANCEL AN ORDER?

TO CANCEL AN ITEM/S IN YOUR ORDER, PLEASE SEND US A MAIL AT contact@mqwe.in WITH YOUR ORDER NUMBER, ORDER DETAILS AND REASON FOR CANCELLATION. PLEASE MARK THE SUBJECT LINE OF THE MAIL AS “CANCEL # ORDER NUMBER”.

 

RETURNS

* FOR ALL APPLICABLE PRODUCTS

IF YOU WISH TO RETURN YOUR PRODUCT(S) YOU WILL HAVE 10 DAYS FROM THE DATE OF DELIVERY TO RETURN YOUR PRODUCT(S).

PLEASE RETURN YOUR PRODUCT(S) IN THE SAME CONDITION AS IT WAS SHIPPED. IF THE PRODUCTS ARE RETURNED IN POOR CONDITION OR HAVE CLEARLY BEEN WORN, WE WON’T PROCEED FORWARD WITH THE RETURN REQUEST.

PLEASE NOTE THAT ONCE YOUR ORDER HAS BEEN RECEIVED AT THE WAREHOUSE, IT WILL GO THROUGH A QUALITY CHECK (THE CONDITIONS OF WHICH ARE MENTIONED BELOW) AND ONCE APPROVED, YOUR RETURN REQUEST WILL BE PROCESSED FURTHER.  IF YOUR ORDER PASSES OUR QUALITY CHECK, YOU WILL RECEIVE AN EMAIL FROM MQWE, CONFIRMING THE SAME. IF DUE TO REASONS MENTIONED BELOW, YOUR ORDER DOES NOT PASS OUR QUALITY CHECK, WE WILL NOT BE ABLE TO APPROVE YOUR RETURN REQUEST.

ONCE THE RETURN REQUEST HAS BEEN PROCESSED AND ACCEPTED BY MQWE, YOUR REFUND WILL BE PROCESSED BACK TO YOUR ORIGINAL PAYMENT METHOD EQUIVALENT TO THE SELLING/MRP AMOUNT. WE ALSO OFFER THE OPTION OF STORE CREDIT; HOWEVER, THIS IS PROVIDED ONLY UPON CUSTOMER REQUEST. AFTER YOUR RETURN REQUEST IS APPROVED, YOU WILL RECEIVE AN EMAIL FROM MQWE ASKING WHETHER YOU WOULD PREFER A REFUND TO YOUR ORIGINAL PAYMENT METHOD OR STORE CREDIT. IF YOU WISH TO RECEIVE STORE CREDIT, YOU MUST REPLY TO THAT EMAIL REQUESTING THE SAME. YOU WILL ALSO RECEIVE A CONFIRMATION EMAIL WITHIN 24-72 HOURS OF ACCEPTING YOUR RETURN REQUEST, INCLUDING DETAILS OF YOUR REFUND OR STORE CREDIT, AS APPLICABLE.

PLEASE NOTE THAT IF 10 DAYS HAVE GONE BY FROM YOUR DATE OF DELIVERY, UNFORTUNATELY WE CAN’T OFFER YOU A RETURN ON YOUR PRODUCT.

IF YOU ARE FACING ISSUES OR HAVE ADDITIONAL QUERIES , PLEASE FEEL FREE TO DROP US AN EMAIL WITH YOUR # ORDER NUMBER ON contact@mqwe.in.

ALL  STORE CREDITS ARE NON-REFUNDABLE; AND ARE ONLY REDEEMABLE AT OUR ONLINE STORE. 

 

HOW DO I RETURN AN ORDER?

TO RETURN AN ITEM/S IN YOUR ORDER, PLEASE SEND US A MAIL AT contact@mqwe.in WITH YOUR ORDER NUMBER, ORDER DETAILS AND REASON FOR RETURN. PLEASE MARK THE SUBJECT LINE OF THE MAIL AS “RETURN # ORDER NUMBER”.

 

EXCHANGES

* FOR ALL APPLICABLE PRODUCTS

IF YOU WISH TO EXCHANGE YOUR PRODUCT(S) YOU WILL HAVE 10 DAYS FROM THE DATE OF DELIVERY TO EXCHANGE YOUR PRODUCT(S) AND BEAR THE SHIPPING CHARGES.

PLEASE RETURN YOUR PRODUCT(S) IN THE SAME CONDITION AS IT WAS SHIPPED. IF THE PRODUCTS ARE RETURNED IN POOR CONDITION OR HAVE CLEARLY BEEN WORN, WE WON’T PROCEED FORWARD WITH THE EXCHANGE REQUEST.

PLEASE NOTE THAT ONCE YOUR ORDER HAS BEEN RECEIVED AT THE WAREHOUSE, IT WILL GO THROUGH A QUALITY CHECK (THE CONDITIONS OF WHICH ARE MENTIONED BELOW) AND ONCE APPROVED, YOUR EXCHANGE REQUEST WILL BE PROCESSED FURTHER.  IF YOUR ORDER PASSES OUR QUALITY CHECK, YOU WILL RECEIVE AN EMAIL FROM MQWE, CONFIRMING THAT YOUR EXCHANGE REQUEST HAS BEEN ACCEPTED. IF DUE TO REASONS MENTIONED BELOW, YOUR ORDER DOES NOT PASS OUR QUALITY CHECK, WE WILL NOT BE ABLE TO APPROVE YOUR EXCHANGE REQUEST.

ONCE THE EXCHANGE REQUEST HAS BEEN ACCEPTED BY MQWE, WE WILL DELIVER THE EXCHANGED PRODUCT WITHIN 3-7 BUSINESS DAYS OF ACCEPTING THE EXCHANGE REQUEST.  YOU WILL RECEIVE AN EMAIL FROM MQWE WITH THE TRACKING LINK FOR YOUR EXCHANGED PRODUCT TO TRACK IT’S DELIVERY. 

IF AN EXCHANGE IN SIZE CANNOT BE FULFILLED DUE TO AVAILABILITY OF STOCK, WE WILL MAKE SURE TO ISSUE YOU A REFUND BACK TO YOUR ORIGINAL PAYMENT METHOD EQUIVALENT TO THE SELLING/MRP AMOUNT. WE ALSO OFFER THE OPTION OF STORE CREDIT; HOWEVER, THIS IS PROVIDED ONLY UPON CUSTOMER REQUEST. YOU WILL RECEIVE AN EMAIL FROM MQWE ASKING WHETHER YOU WOULD PREFER A REFUND TO YOUR ORIGINAL PAYMENT METHOD OR STORE CREDIT. IF YOU WISH TO RECEIVE STORE CREDIT, YOU MUST REPLY TO THAT EMAIL REQUESTING THE SAME. YOU WILL ALSO RECEIVE A CONFIRMATION EMAIL WITHIN 24-72 HOURS OF ACCEPTING YOUR EXCHANGE REQUEST, INCLUDING DETAILS OF YOUR REFUND OR STORE CREDIT, AS APPLICABLE.

PLEASE NOTE THAT IF 10 DAYS HAVE GONE BY FROM YOUR DATE OF DELIVERY, UNFORTUNATELY WE CAN’T OFFER YOU AN EXCHANGE ON YOUR PRODUCT.

PLEASE NOTE: EXCHANGE REQUESTS ARE PRIMARILY INTENDED FOR SIZE CHANGES OF THE PURCHASED PRODUCT. HOWEVER, CUSTOMERS MAY ALSO REQUEST AN EXCHANGE FOR A DIFFERENT PRODUCT. IN SUCH CASES, IF THE MRP/SELLING PRICE OF THE REQUESTED PRODUCT IS HIGHER THAN THAT OF THE ORIGINAL PURCHASED PRODUCT, THE CUSTOMER WILL BE REQUIRED TO PAY THE DIFFERENCE IN AMOUNT IN ORDER TO COMPLETE THE EXCHANGE. EXCHANGE REQUESTS FOR PRODUCTS OF LOWER VALUE WILL NOT BE ELIGIBLE FOR ANY REFUND OR STORE CREDIT OF THE PRICE DIFFERENCE.

IF YOU ARE FACING ISSUES OR HAVE ADDITIONAL QUERIES , PLEASE FEEL FREE TO  DROP US AN EMAIL WITH YOUR  # ORDER NUMBER ON contact@mqwe.in.

ALL  STORE CREDITS ARE NON-REFUNDABLE; AND ARE ONLY REDEEMABLE AT OUR ONLINE STORE. 

 

HOW DO I EXCHANGE AN ORDER?

TO EXCHANGE AN ITEM/S IN YOUR ORDER, PLEASE SEND US A MAIL AT contact@mqwe.in WITH YOUR ORDER NUMBER, ORDER DETAILS AND REASON FOR EXCHANGE. PLEASE MARK THE SUBJECT LINE OF THE MAIL AS “EXCHANGE # ORDER NUMBER”.

EXCHANGE/RETURN OF PRODUCTS:

 YOU MAY INITIATE THE REQUEST OF AN EXCHANGE/RETURN OF A PRODUCT IF:

  1. THE PRODUCT DOES NOT FIT
  2. BOTH PRODUCT AND SHIPPING PACKAGE HAS BEEN DAMAGED
  3. THE PRODUCT IS DEFECTIVE
  4. PART OF THE PRODUCT OR ACCESSORY IS MISSING
  5. PRODUCT IS NOT WHAT YOU ORDERED

YOU CAN EXCHANGE/RETURN THE PRODUCT(S), PURCHASED FROM US PROVIDED THE PRODUCT(S) SATISFY BELOW MANDATORY CONDITIONS:

  • THE PRODUCT HAS NOT BEEN WORN, CLEANED OR TAMPERED WITH BY YOU.
  • THE BRAND TAGS, ORIGINAL PACKAGING MATERIAL, ACCOMPANYING ACCESSORIES ARE INTACT AND NOT ALTERED, DAMAGED OR DISCARDED BY YOU.
  • THE PRODUCT IS NOT ALTERED, UNLESS PROVEN VENDOR DEFECT.
  • EXCHANGE IS BEING INITIATED AGAINST THE ORDER UNDER WHICH IT WAS BOUGHT AND THE PRODUCT MATCHES OUR RECORDS.
  • THERE IS NO FOUL ODOUR, PERFUMES, STAINS, DENTS, SCRATCHES, TEARS OR DAMAGE ON THE PRODUCT. 
  • THE PRODUCT(S) IF BOUGHT AS A SET SHOULD BE EXCHANGED AS THE COMPLETE SET.
  • PRODUCTS RETURNED SHOULD BE IN USED, UNDAMAGED, UNWASHED AND IN A SALEABLE CONDITION.
  • WE ARE SATISFIED THAT THE PRODUCT HAS NOT BEEN RENDERED DEFECTIVE OR UNUSABLE.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO REJECT THE EXCHANGE/RETURN  REQUEST FOR A PRODUCT IF IT DOES NOT SATISFY THE AFOREMENTIONED CONDITIONS.

ON SALE, PRE-ORDER AND MADE-TO-ORDER PURCHASE

* FOR ALL APPLICABLE PRODUCTS

PRODUCTS PURCHASED ON SALE CANNOT BE CANCELLED ONCE THE ORDER IS PLACED AND ARE NOT ELIGIBLE FOR RETURN/REFUND/EXCHANGE.

PRE-ORDERED PRODUCTS PURCHASED CANNOT BE CANCELLED ONCE THE ORDER IS PLACED AND ARE NOT ELIGIBLE FOR RETURN/REFUND/EXCHANGE.

MADE-TO-ORDER PRODUCTS PURCHASED CANNOT BE CANCELLED ONCE THE ORDER IS PLACED AND ARE NOT ELIGIBLE FOR RETURN/REFUND/EXCHANGE.